I was supposed to travel 14 - 17 March and my holiday was affected by Coronavirus

From 14 March, prior to the blanket advice from FCO / DFA against all but essential travel, each booking with us will be subject to individual circumstances that surrounded the travel advice at the time.

The dedicated team have resolved the majority of the out-standing customer enquiries on these bookings, there are some with more complex circumstances who we will contact next week with next steps.

If the team have resolved your booking and you are due a refund, you will automatically be placed at the beginning of the following week’s refund process schedule.

If you have not been in touch with us already regarding your holiday, please raise a Customer Service Request selecting the Covid-19 category to let us know how you would like us to help.