HOW CAN WE HELP YOU?

Holidays 1 - 16 June affected by Coronavirus

Package holiday customers:

All package holiday customers will have received their cancellation notice on Thursday 14 May 2020.

Once your booking has been cancelled you will receive your options to request a credit note or refund.

 

Flight only customers:

Each airline, during this time, has their own individual cancellation and amendment policy so the options available to you will be specific to the flights you booked through us.

You will receive an email from us to explain the options available to you, dependent on the airline you have booked your flights with.

 

Hotel only customers:  

If you have booked a flexible, refundable product you will have received a Customer Service Request from us and we ask that if you would like to amend your booking you reply to the Customer Service Request by 12pm on 22 May 2020 to let us know.

If we don’t hear from you we will proceed to cancel your booking.

For those with a non-refundable hotel room stay we ask that you respond to the Customer Service Request to let us know if you would like to cancel on your behalf by 12pm 22 May. If we don’t hear from you then the booking will remain live. If you choose to cancel we will speak with the supplier on your behalf to negotiate an exit to the contract you have with them. When we have a response from your supplier we will be in contact to explain the options available to you.  

 

Attraction ticket only customers:

We will keep all bookings live if you have requested to keep your tickets for a future visit in accordance to the ticket provider amendments policy.

If you purchased a flexible ticket through us and have requested a refund, these will be processed and issued in date order as per our refund schedule.

 

Transfer or Airport parking customers:

You will have received a cancellation notice from us and we will issue your refund in-line with the schedule below.

 

 

Due to travel Expected refund week
Week-ending 22 March Week commencing 4 May
Week-ending 29 March Week commencing 11 May
Week-ending 5 April Week commencing 18 May
Week-ending 12 April Week commencing 25 May
Week-ending 19 April Week commencing 1 June
Week-ending 26 April Week commencing 8 June
Week-ending 3 May Week commencing 15 June
Week-ending 10 May Week commencing 22 June
Week-ending 17 May Week commencing 29 June
Week-ending 24 May Week commencing 6 July
Week-ending 31 May Week commencing 13 July
Week-ending 7 June Week commencing 20 July
Week-ending 14 June Week commencing 27 July
Week-ending 21 June Week commencing 3 August