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June 17th - 30th 2020 holidays

No further balance payments will be taken.

We have now contacted all customers due to travel up to and including 30th June with the options available to them dependent on the type of booking they has with us. 
 

Package holiday customers:

All package holiday customers will have received their cancellation notice on Thursday 28 May 2020.

Once your booking has been cancelled you will receive your options to request a credit note or refund.

 

Flight only customers:

Each airline, during this time, has their own individual cancellation and amendment policy so the options available to you will be specific to the flights you booked through us.

You will receive an email from us to explain the options available to you, dependent on the airline you have booked your flights with.

 

Hotel only customers:  

If you have booked a flexible, refundable hotel you will have received a Customer Service Request from us.

We ask if you would like to keep or amend your booking you reply to the Customer Service Request by 12pm on 5 June 2020 to let us know.

If we don’t hear from you we will proceed to cancel your booking.

For those with a non-refundable hotel room stay we ask that you respond to the Customer Service Request to let us know if you would like to cancel on your behalf by 12pm 5 June 2020.

If we don’t hear from you then the booking will remain live.

If you choose to cancel we will speak with the supplier on your behalf to negotiate an exit to the contract you have with them. When we have a response from your supplier we will be in contact to explain the options available to you.  

Attraction ticket only customers:

We will keep all bookings live if you have requested to keep your tickets for a future visit in accordance to the ticket provider amendments policy.

If you purchased a flexible ticket through us and have requested a refund, these will be processed and issued in date order as per our refund schedule.

Transfer or Airport parking customers:

You will have received a cancellation notice from us and we will issue your refund in-line with the schedule below.