HOW CAN WE HELP YOU?

Non-Refundable Hotel Bookings

Updated 30th October 2020

Below we have everything you need to know if you have a Non-Refundable Hotel-Only reservation with us.

 

- On the 29th October, the FCDO will change their travel advice for Cyprus and Lithuania, advising against all non-essential travel to these destinations as of 4am on the 31st October. We are calling all customers due to travel to these destinations in departure date order, with the options available. 

- On the 25th October, the FCDO will change their travel advice for the Canary Islands, the Maldives, Denmark and Mykonos, meaning you will be able to travel to those destinations without having to quarantine on arrival back in the UK

- On the 15th October, the FCDO lifted their travel restrictions for Crete, joining the Greek islands of Lesvos, Tinos, Serifos, Santorini and Zakynthos, meaning that you will be able to travel to this destination too. 

- On the 15th October, the FCDO changed their travel advice for Italy advising against all non-essential travel to this country from the 18th October.

 

When can I expect to hear from you?

We are emailing all customers with non-refundable hotel-only bookings, 14 days prior to your check-in date. Today we will email all those due to check-in on the 14th, 15th, & 6th November.

 

What are my options?

- Unless your hotel is closed, you can enjoy your hotel stay as planned.

- Should your holiday plans be disrupted by hotel closure, our Customer Service team will contact you with the options available to you. Currently, we're working to contact customers 10 days prior to their check-in date. 

- If you wish to cancel your hotel and it is open, the supplier terms and conditions will apply.

- If you have a request to amend your booking, we will endeavour to work with the supplier to accommodate your request. Due to the high volume of customers affected, this is unlikely to be achieved before your check-in date.

 

What happens if there is a major change/ cancellation to my Non-refundable Hotel booking:

If there has been a change to your hotel booking that we have been informed of, a member of our Customer Service team will call you to assist with the options available to you.

Due to the nature of the circumstances, hoteliers are changing their plans on closures with very short notice, sometimes with only up to 48 hours prior to departure. This does mean that you may experience last minute changes which are unfortunately out of our hands. We will however call you as soon as possible to manage this.