Package holidays purchased between 9th November 2020 and 27th April 2022 included Covid Cover Plus. Packages that included Covid Cover Plus will have it shown on documentation.
How to make a claim?
If you have Covid Cover Plus included with a package holiday (see details above) and need to make a claim, here is how to do it:
You can make a claim online by visiting www.reactiveclaims.com or by calling 01420 259 050
If making a claim online, below is a quick guide on how to complete the information that will be requested:
Our team are not able to answer questions about how to make a claim or provide updates on a claim which has been submitted - you will need to contact Reactive Claims on 01420 259 050
| Question on website | What you need to answer |
| Policy Purchase Date* | This is the date you booked your holiday |
| Policy Start Date* | This is the first day of your holiday (the day you fly) |
| Policy End Date* | This is the last day of your holiday (the day you fly home) |
| Trip Departure Date* | This is the first day of your holiday (the day you fly) |
| Trip Return Date* | This is the last day of your holiday (the day you fly home) |
| Policy Number* | Type in - TIGON100-2 |
| Policy Type* | Select - Single Trip |
| Cover Level* | Select - Other |
| Country Destination* | Select - United Kingdom |
| Type of Insurance Product you Purchased* | Type - Covid Cover Plus |