HOW CAN WE HELP YOU?

How do I change my accommodation?

If you wish to amend your accommodation booking once your booking has been confirmed, we will inform your accommodation provider of your request and we will advise you if it is possible to make the changes.

Please note that it may not always be possible to make the changes, especially if your booking is close to departure or if you have selected a non-refundable room rate.

You will be asked to pay any costs incurred from the accommodation provider. You should be aware that these costs could increase closer to the departure date and you should contact us as soon as possible to make the changes.

To request the changes, please log into the Manage Your Booking section on our website or app using your accommodation booking reference number. You will be able to select the 'amend' tab (depending on certain criteria), where you can amend the booking yourself. If this option does not show then you will then be able to raise a Customer Support Request (CSR), advising us of the changes you require. We will action your request within the next 2 business days. Please note priority is given to urgent requests relating to bookings close to departure. 

Alternatively, you can call our Customer Support Team on 0208 974 7200, which is open Monday to Friday from 8am – 8pm and Saturday/Sunday from 9am – 6pm. 

 

Non Refundable, Non Amendable

A non refundable rate is usually the hotel's/provider's best rate. Full payment is needed at the time of booking and if you decide to cancel, it will be a 100% loss, so no refund would be due. As this is a promotional rate, no changes at all can be made to your booking once it is confirmed.