I want to cancel my booking:
We know it’s not great having to cancel your booking which is why we’ve created this handy guide so you can easily understand your options.
You'll find it much quicker and easier to cancel your booking via your online account.
- Simply log-in to your acocunt (need to create an acocunt, click here)
- Find your booking and press Manage Trip
- And then press the Cancel Booking button as shown below
- This works for all booking types (and if we can't do it automatically, it will send a message to our team to take the actions neccessary).
If you'd rather talk to one of our lovely team, give them a call on
If you booked before the the 19th January 2022 - Click here
If you booked on or after the 19th January 2022 - Click here
If you booked on or after 12th September 2022 - Click here
Looking to amend your booking? Click here
If you booked on or after 12th September 2022:
Flexi Hotel only booking:
£15 to cancel your booking, up to date shown at time of booking, and on the table in your paperwork. If you have paid more than £15, any additional money will be refunded back to the card used for payment within 3-5 working days of the cancellation request being completed. Please note the fee to cancel applies when calling and cancelling via Manage Your Booking. If you wish to amend your hotel, room type or board basis, we will not charge you an admin fee (any additional cost charged by the supplier will of course need to be paid).
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Type of booking |
Dates vary - please read for more details |
Less than 7 days before departure |
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Package holiday |
Give us a call and we’ll amend your package holiday for just £25 per adult (over 18). Plus any change levied by the travel provider
(Please know we can only amend if allowed to by the supplier, we’ll do our best to help we promise!)
If you have to cancel:
Flights are non refundable and need to be paid in full
Flexible accommodation – we can cancel free of charge until the date specified on your confirmation voucher
Transfers, car parking and car hire – we can cancel free of charge up to x7 days prior to departure
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Full loss of all money paid and no option to amend.
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Flexible Accommodation only booking |
£15 to cancel your booking up to date shown at time of booking, and on the table in your paperwork. If you have paid more than £15, any additional money will be refunded back to the card used for payment within 3-5 working days of the cancellation request being completed. Please note the fee to cancel applies when calling and cancelling via Manage Your Booking |
Full loss of all money paid |
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Non-refundable Accommodation only booking |
Full loss of all money paid.
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Full loss of all money paid.
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Flight only booking |
Full loss of all money paid.
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Full loss of all money paid.
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Transfer only booking |
Can be cancelled x7 days or more before departure:
£10 fee to cancel or 10% of total transfer cost, whichever is higher.
Any money left will be refunded within 3-5 working days of the request being completed |
Full loss of money paid |
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Airport car parking
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Free cancelation up to 72hrs prior to date of departure and refund of money paid within 3-5 working days of the request being completed |
Free cancelation up to 72hrs prior to date of departure and refund of money paid within 3-5 working days of the request being completed |
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Car Hire |
Free cancelation up to 24hrs before start date and refund of money paid within 3-5 working days of the request being completed |
Free cancelation up to 24hrs before start date and refund of money paid within 3-5 working days of the request being completed |
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Attraction ticket only booking
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Please raise a Customer Service Request by logging into the Manage Your Booking section of our website.
All bookings are subject to the Ts and Cs provided at the time of booking. We’ll aim to get back to you in 5 days or less of receiving your request. |
Full loss of money paid |
If you booked before the 19th January 2022:
|
Type of booking |
More than 7 days before departure |
Less than 7 days before departure |
|
Package holiday |
Give us a call and we’ll amend your package holiday for just £25 per adult (over 18). Plus any change levied by the travel provider
(Please know we can only amend if allowed to by the supplier, we’ll do our best to help we promise!)
If you have to cancel:
Flights are non refundable
Flexible accommodation – we can cancel free of charge
Transfers, car parking and car hire – we can cancel free of charge
|
Full loss of all money paid and no option to amend.
|
|
Flexible Accommodation only booking |
We won’t charge you a cancellation fee if you cancel by logging into your online account (there is a £15 fee if you call us to cancel) Want to log into your account? Click here >>
Plus you’ll get a refund of all money you paid within 3-5 working days of the request being completed.
If you call us to cancel, you’ll be charged £15. Any remaining money will be refunded back to you within 3-5 working days of the request being completed. |
Full loss of all money paid |
|
Non-refundable Accommodation only booking |
Full loss of all money paid.
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Full loss of all money paid.
|
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Flight only booking |
Full loss of all money paid.
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Full loss of all money paid.
|
|
Transfer only booking |
£10 fee to cancel or 10% of total transfer cost, whichever is higher.
Any money left will be refunded within 3-5 working days of the request being completed |
Full loss of money paid |
|
Airport car parking
|
Free cancelation up to 72hrs prior to date of departure and refund of money paid within 3-5 working days of the request being completed |
Free cancelation up to 72hrs prior to date of departure and refund of money paid within 3-5 working days of the request being completed |
|
Car Hire |
Free cancelation up to 24hrs before start date and refund of money paid within 3-5 working days of the request being completed |
Free cancelation up to 24hrs before start date and refund of money paid within 3-5 working days of the request being completed |
|
Attraction ticket only booking
|
Please raise a Customer Service Request by logging into the Manage Your Booking section of our website.
All bookings are subject to the Ts and Cs provided at the time of booking. We’ll aim to get back to you in 5 days or less of receiving your request. |
Full loss of money paid |
Insurance booking
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14 days or less after purchasing |
15 days or more after purchasing |
|
Insurance |
Call to cancel and get a full refund |
Non-cancellable |
If you booked on or after the 19th January 2022:
|
Type of booking |
Dates vary - please read for more details |
Less than 7 days before departure |
|
Package holiday |
Give us a call and we’ll amend your package holiday for just £25 per adult (over 18). Plus any change levied by the travel provider
(Please know we can only amend if allowed to by the supplier, we’ll do our best to help we promise!)
If you have to cancel:
Flights are non refundable
Flexible accommodation – we can cancel free of charge until the date specified on your confirmation voucher
Transfers, car parking and car hire – we can cancel free of charge up to x7 days prior to departure
|
Full loss of all money paid and no option to amend.
|
|
Flexible Accommodation only booking |
We won’t charge you a cancellation fee if you cancel by logging into your online account (there is a £15 fee if you call us to cancel) Want to log into your account? Click here >>
Please ensure you cancel before the date provided in the cancellation terms table which is on your confirmation voucher - please see sample further down the page*
You’ll get a refund of all money paid within 3-5 working days of the request being completed.
If you call us to cancel, you’ll be charged £15. Any remaining money will be refunded back to you within 3-5 working days of the request being completed. |
Full loss of all money paid |
|
Non-refundable Accommodation only booking |
Full loss of all money paid.
|
Full loss of all money paid.
|
|
Flight only booking |
Full loss of all money paid.
|
Full loss of all money paid.
|
|
Transfer only booking |
Can be cancelled x7 days or more before departure:
£10 fee to cancel or 10% of total transfer cost, whichever is higher.
Any money left will be refunded within 3-5 working days of the request being completed |
Full loss of money paid |
|
Airport car parking
|
Free cancelation up to 72hrs prior to date of departure and refund of money paid within 3-5 working days of the request being completed |
Free cancelation up to 72hrs prior to date of departure and refund of money paid within 3-5 working days of the request being completed |
|
Car Hire |
Free cancelation up to 24hrs before start date and refund of money paid within 3-5 working days of the request being completed |
Free cancelation up to 24hrs before start date and refund of money paid within 3-5 working days of the request being completed |
|
Attraction ticket only booking
|
Please raise a Customer Service Request by logging into the Manage Your Booking section of our website.
All bookings are subject to the Ts and Cs provided at the time of booking. We’ll aim to get back to you in 5 days or less of receiving your request. |
Full loss of money paid |
Insurance booking
|
|
14 days or less after purchasing |
15 days or more after purchasing |
|
Insurance |
Call to cancel and get a full refund |
Non-cancellable |
*Sample of Flexible Accommodation terms, as shown on confirmation document:
