HOW CAN WE HELP YOU?

Am I ATOL protected?

All bookings placed through Travel Republic are protected as detailed below:

 

Flight Plus Holidays

All of the Flight Plus Holidays on our website are financially protected by the ATOL scheme.

A Flight Plus Holiday is where you purchase through us - at the same time or within a day of each other - a flight plus overseas accommodation and/or car hire from separate travel providers and as separate bookings (i.e. not a package holiday).

On all Flight Plus Holiday bookings, your money is ATOL protected, meaning you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service travel providers.

 

Package Holidays

All of the flight inclusive package holidays on our website are financially protected by the ATOL scheme.

A Package Holiday is defined as a pre-arranged combination of at least two of the following components when sold or offered for sale at an inclusive price and when the service covers a period of more than twenty four hours or includes overnight accommodation: (a) transport; (b) accommodation; (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

On all Package Holiday bookings, your money is ATOL protected, meaning that you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service travel providers.

 

Flights

We sell three different types of flights, which are all protected. The sum refunded will be the cost of the flight itself up to a maximum claim of £2000 per passenger. Card payment and agency transaction fees (both of which are relatively small incidental costs) are outside the scope of the scheme and will not be refunded.

Scheduled flights: all scheduled flights available on our website are protected via an insurance scheme arranged at the time of booking. We will claim a refund from the designated insurance company and pass this on to you. Maximum claim £2000 per passenger.

Low Cost flights: all low cost flights available on our website are protected via an insurance scheme arranged at the time of booking. We will claim a refund from the designated insurance company and pass this on to you. Maximum claim £2000 per passenger.

Charter flights: all charter operators whose flights are available on our website hold ATOL licences. The charter flights are protected via the ATOL scheme operated by the Civil Aviation Authority ("CAA"). Refunds are provided by the CAA direct to you.

For customers who are already abroad at the time of the failure only: where a replacement return flight is provided free of charge then no claim arises, alternatively, where no replacement flight is provided any claim is limited to the lower of the original price paid for the flight and the actual price paid for the replacement flight back to the UK. Maximum claim £2000 per passenger.

 

Hotels

All hotel bookings are protected. You will be offered the option of transferring monies to be credited against another hotel booking or receiving a refund.

 

Other bookings

All other products sold on this site are also protected. You will be offered the option of transferring monies to be credited against an alternative booking (where one is available) or receiving a refund.

 

Am I protected if Travel Republic becomes insolvent?

You are protected if you buy a Flight Plus or Package holiday from us. Travel Republic holds ATOL 10581. We are also a Member of ABTA which means you have the benefit of ABTA’s assistance and Code of Conduct.