HOW CAN WE HELP YOU?

Why haven't I received my ATOL certificate?

Your ATOL certificate (for further details about ATOL, please see below) will be sent at the time of your booking confirming. This will be sent separately to your confirmations in a PDF attachment.

If you have misplaced this, or not received it, then you can simply log into Manage Your Booking and resend the confirmation of your flight to your email address. This will resend you all your booking information, as well as your ATOL certificate.

 

Flight Plus Holidays

All of the flight plus holidays on our website are financially protected by the ATOL scheme.

A flight plus holiday is when you purchase a flight plus overseas accommodation and/or car hire at the same time or within a day of each other through separate travel providers, and as separate bookings (i.e. not a package holiday). 

On all flight plus holiday bookings your money is ATOL protected, meaning that you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service travel providers.

 

Package Holidays

All of the flight inclusive package holidays on this website are financially protected by the ATOL scheme.

A package holiday is a prearranged combination of at least two of the following components when sold or offered for sale at an inclusive price, and when the service covers a period of more than twenty four hours or includes overnight accommodation: (a) transport, (b) accommodation, (c) other tourist services not ancillary to transport or accommodation and accounting for a significant proportion of the package.

On all package holiday bookings your money is ATOL protected, meaning that you will be able to continue with your holiday or suitable alternative holiday (at no extra cost) or receive a refund of the amount paid to us in the unlikely event of our insolvency or the insolvency of one or more of your service travel providers.