How can I raise a complaint?

When you’re back from holiday:

We always strive to ensure our hard working customers have the holiday they deserve however, sadly there are rare instances where things don’t go to plan.

In the unlikely event you need to raise a complaint when you're back from holiday, please e-mail us on:

Or you can write to us at:

Travel Republic Customer Service

Lancaster House,

Centurion Way,


PR26 6TX

Once you've sent your e-mail, we’ll be back in touch within a few days with a personal acknowledgement letting you know when we’ll respond to your complaint in line with the ABTA Code of Conduct.

If you send us a letter, we’ll respond by letter with the same information.