HOW CAN WE HELP YOU?

How do I complain about a cruise?

Our cruise partner Imagine Cruising strive to deliver the highest standard of customer service at all times and treat all issues raised by customers very seriously.

If you wish to submit a formal complaint, please email it to customersupport@imaginecruising.co.uk.

Your complaint will be investigated accordingly and responded to within 28 days.

Please note: the above email address is strictly for complaints regarding a cruise holiday. For all other holiday complaints, please contact our Customer Service team on 0208 974 7208.