HOW CAN WE HELP YOU?

Deposit options

Its important to know what your options are before you book!

With this in mind we have created a handy guide, so you’ll understand your payment options before you book

Type of bookings

Deposit options

Package holiday

You can either

1.Pay a low deposit at time of booking, with a second deposit due 28 days later. The remaining balance will then be due 28 days before departure

2. If available for you, pay a deposit and then pay the remaining balance across a number of installment payments automatically taken from your card each month

(Please click on page 2 to find out more at the end of this table)

3. Pay the full amount at time of booking if you wish or if booking within a short time before departure

Flexible accommodation only booking

You can either

  1. Pay a £15 deposit upon booking and pay the remaining balance 28 days before departure
  1. Pay the full amount at the time of booking

Non-refundable accommodation only booking

Full balance is due at the time of booking

Transfer only booking

Full balance is due at the time of booking

Car hire only booking

Full balance is due at the time of booking

Recurring monthly payment – What you need to know:

Great news, we’re now able to offer you recurring monthly payments on your holidays!

We’re sure you’re have some questions about this amazing new payment option, so read on as we’ve answered the ones we think you’ll have.

What bookings are eligible for recurring monthly payments?

Package holidays are eligible for Recurring Monthly Payments (a minimum of a flight and accommodation must be booked).

What parts of my holiday are included in recurring monthly payments?

The following are included:

  • Flight (including additional charges for baggage and seat selection, made at time of booking)
  • Accommodation
  • Transfer

Recurring monthly payments will be available for package holiday bookings due to depart between 150 and 393 days after booking with a minimum value of £350.  The number of installments range from 3 to 11 (including the initial deposit). Please note this option is available for package bookings made via our websites (so excludes the App or bookings made over the phone with our amazing Sales team). The card used for the deposit payment must be valid for the duration of installment payments.

What’s excluded from recurring monthly payments?

Insurance, Car Hire, Airport Parking, Airport Lounges, and Attraction Tickets must be paid in full at the time of booking and would be added to the initial deposit payment.

Is each payment taken on the same date each month?

Yes it is - making it nice and easy to plan those monthly finances!

If Recurring Monthly Payments are available for you, you will be able to view your payment schedule at the time of booking, via an e-mail we send you and on Manage Your Booking

How much deposit will I have to pay?

The deposit is 20% of the total cost of the flight, accommodation and transfers (if booked) 

As mentioned above, insurance, car hire, airport parking, airport lounges and attraction tickets would need to be paid in full and added to the initial deposit payment without exception.

(Please note the cost of the deposit is changeable with no prior notice)

Is there a fee for this service?

Yes. A fee of £2.95 is applicable to each payment, including on the initial deposit.

Is the same card required for each monthly payment?

Yes. When your card details are entered, we’re check the validly of the card. If the card is valid for the length of the installment plan - you’ll be accepted

If the card is not valid, you'll be able to make use of our Low Deposit options.

Will I get a copy of the monthly payment plan?

Absolutely. Once we’ve confirmed your booking, you’ll get an e-mail with the breakdown on the date and amount of each installment.

Each time a payment is made we’ll pop you an update as well.

You can also view your payment plan via the Manage Your Booking section of the website.

What if my card is lost or stolen?

Please give is a call or raise a Customer Service Request via the Manage Your Booking section of the website and our team will be able to talk you through the options available

What if I need to amend my booking?

Please call us or raise a Service Request (via Manage My Booking) and we’ll be able to help you. If there’s any additional charges due to the amendment they’ll be added to the final installment date.

We have updated our terms of business and these can be found via our website